Terms & Conditions

By accessing, registering on, or using any part of the criecex platform — including the website at criecex.net, any associated mobile-optimised interface, and all services provided therein — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not accept these Terms, you must not use criecex.

These Terms constitute a legally binding agreement between you (the registered player or visitor) and criecex. They apply to all use of the platform, including account creation, deposits, gameplay, sports betting, bonus claims, withdrawals, and interactions with the criecex support team.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement governing your use of criecex. In the event of any conflict between these documents, these Terms and Conditions take precedence.

criecex reserves the right to amend, update, or replace these Terms at any time. Where changes are material, criecex will notify registered players via the contact details held on their account. Your continued use of the platform following any such notification constitutes your acceptance of the updated Terms.

To register and use criecex, you must satisfy all of the following eligibility requirements at the time of registration and throughout the period in which you hold an active account:

• You are at least 18 years of age.
• You are a natural person residing in Bangladesh.
• You are legally permitted to participate in online gambling and sports betting under the laws applicable to you personally.
• You are not acting on behalf of another person or entity.
• You do not have an existing criecex account that has been suspended or permanently closed.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of criecex.

criecex uses identity verification (KYC) procedures to confirm player age and identity. You will be required to submit a valid National Identity Card (NID) or passport before your first withdrawal can be processed. criecex reserves the right to request KYC documentation at any stage of account operation. Failure to complete verification within the timeframe specified in the verification request will result in temporary suspension of withdrawal functionality until verification is completed.

If criecex reasonably suspects that a player is under the age of 18, the relevant account will be suspended pending receipt of satisfactory age verification documentation. Any funds deposited by an under-18 player will be returned to the payment method of origin, and any winnings generated during the period of underage use will be forfeited.

Registration Requirements

To create a criecex account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, a valid mobile number, and a working email address. All fields marked as required during the registration process must be completed truthfully.

You are permitted to hold only one registered account on criecex. Opening multiple accounts — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, criecex will close all accounts associated with the same individual and may forfeit any balances held in those accounts.

Account Security

You are solely responsible for maintaining the confidentiality of your criecex login credentials, including your username and password. You must not share your account access with any other person. criecex will not be liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorisation, you must notify criecex immediately by contacting the support team at support at criecex.net. criecex may suspend your account pending investigation to protect your balance during any reported security concern.

criecex supports two-factor authentication (2FA) via SMS for all account logins from unrecognised devices. Players are strongly encouraged to keep their registered mobile number current so that 2FA delivery is not disrupted.

Account Name Consistency

The name registered on your criecex account must exactly match the name on the payment method you use for deposits and withdrawals. Withdrawals will not be processed to payment accounts held in a different name. criecex performs name-matching checks as part of the standard withdrawal review process.

Accepted Payment Methods

criecex accepts deposits and processes withdrawals via the following BDT payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The availability of specific payment methods may change from time to time. The current list of available options is displayed on the deposit and withdrawal screens within your criecex account.

Deposit Rules

The minimum deposit via mobile wallet (bKash, Nagad, Rocket, Upay) is ৳200. Bank transfer minimum deposits may differ and are displayed at the time of transaction. All deposits are credited to your criecex account balance in BDT. Mobile wallet deposits are typically credited within seconds of the transaction being confirmed by the payment provider.

criecex does not charge a platform fee on standard deposits. However, your mobile wallet provider or bank may apply their own service charges, for which criecex bears no responsibility. You are advised to review your payment provider's fee schedule before initiating a deposit.

Deposits must be made from a payment account that is registered in your own name. criecex will reject deposits originating from third-party accounts and may place a withdrawal hold pending investigation of such transactions.

Withdrawal Rules

Withdrawals may only be processed to a payment method that has been used to deposit funds into your criecex account, and the registered name on the payment account must match your criecex account name. This requirement exists to prevent fraud and money laundering.

Withdrawals via bKash and Nagad are typically processed within 15 to 30 minutes of approval during standard operating hours. Bank transfers may take 1 to 3 business days depending on the receiving institution. criecex does not guarantee processing times outside its control once the withdrawal has been approved on the platform side.

criecex reserves the right to request additional documentation before processing any withdrawal, particularly where the withdrawal amount is above a threshold determined internally by the criecex risk and compliance team, or where the account has not previously completed full KYC verification.

Minimum Wagering Requirement Before Withdrawal

Funds deposited into a criecex account must be wagered at least once before a withdrawal request will be approved. This requirement applies to cash deposits and is separate from any bonus-specific wagering requirements, which are stated in the applicable bonus terms at the time the bonus is offered.

General Play Rules

All casino games offered on criecex — including live dealer tables, slot machines, and specialty games — are governed by individual game rules that are accessible from within each game interface. By placing a bet or spin on any criecex game, you confirm that you have reviewed and accepted the relevant game rules.

criecex uses certified random number generation (RNG) for all non-live games. Live casino games are operated by certified third-party providers including Evolution Gaming, Ezugi, and Pragmatic Play Live, whose own fair play standards apply in addition to these Terms.

Bets once placed are final. criecex does not accept requests to cancel or amend a bet after it has been confirmed by the system. In the event of a technical error during gameplay — such as disconnection, game freeze, or server interruption — criecex will resolve the round based on the game's outcome at the point of interruption where determinable, or void the round and return the stake to the player's balance.

Sports Betting Rules

Cricket betting and other sports markets on criecex are governed by the specific sport and market rules displayed on the betting section of the platform. Odds are expressed in BDT and are subject to change until the bet is confirmed. In-play bets are accepted at the odds displayed at the time the bet confirmation is received by the system.

criecex reserves the right to void any bet where there is evidence of a pricing error, feed failure, or event irregularity. Markets will be settled within a reasonable time following the conclusion of the relevant event. In the case of event postponement, abandonment, or cancellation, criecex's market-specific rules — available on the betting section — govern how stakes are handled.

Prohibited Conduct

The following conduct is strictly prohibited on criecex and will result in immediate account suspension and potential permanent closure:

• Use of automated betting software, bots, or scripts of any kind.
• Collusion with other players to manipulate game or betting outcomes.
• Exploitation of software bugs, errors, or technical vulnerabilities for financial gain.
• Bonus abuse, including but not limited to creating multiple accounts to claim the same bonus, or structuring play to meet wagering requirements without genuine gaming activity.
• Any form of fraud, money laundering, or financing of unlawful activity through the criecex platform.
• Chargebacks or disputed transactions initiated through a payment provider in bad faith.

Where criecex determines that prohibited conduct has occurred, any winnings generated as a result of that conduct will be voided and the player's balance may be adjusted accordingly. criecex may refer cases of fraud or money laundering to relevant authorities.

criecex may from time to time offer welcome bonuses, reload bonuses, free spins, cashback offers, cricket betting promotions, and seasonal promotions tied to events such as BPL, T20 World Cup, Eid, and Pohela Boishakh. The availability, value, and terms of any bonus are at the sole discretion of criecex and are subject to change or withdrawal without prior notice.

Wagering Requirements

Bonus funds credited to a criecex account are subject to a wagering requirement before they can be converted to withdrawable cash. The applicable wagering multiplier is stated in the individual bonus offer. For example, a bonus with a 30x wagering requirement means the bonus amount must be turned over 30 times in qualifying games before a withdrawal of bonus-derived winnings is permitted.

Wagering contributions from different game categories vary. Slots typically contribute 100% toward wagering requirements. Live casino table games and sports bets may contribute at a reduced rate, which is specified in the individual bonus terms. Bets placed on games not eligible for wagering contribution will not count toward the requirement.

Bonus Expiry

Bonus funds and any associated free spins expire within the period stated in the offer terms, which is typically between 7 and 30 days from the date of crediting. Expired bonus funds and any winnings generated from them are forfeited automatically. Players are responsible for tracking the expiry date of any bonus active on their account.

One Bonus Per Player

Only one welcome bonus may be claimed per player, per household, per payment method, and per device. Claiming a welcome bonus using multiple accounts or payment methods constitutes bonus abuse and will result in forfeiture of the bonus and associated winnings, and may result in permanent account closure.

criecex is committed to providing a safe and responsible gaming environment. We offer all registered players free access to a suite of responsible gaming tools directly from the account settings panel, without requiring a support request to activate them.

Available responsible gaming tools include deposit limits (daily, weekly, and monthly), session time limits with on-screen reminders, cooling-off periods ranging from 24 hours to 30 days, and self-exclusion options ranging from one month to permanent account closure. During any active self-exclusion period, all promotional communications from criecex to the player are suspended.

criecex takes the 18+ age restriction seriously and enforces it through identity verification. Players who feel that their gambling is becoming problematic are encouraged to contact the criecex support team at support at criecex.net to activate a self-exclusion or to discuss available options. Further guidance is available on the Responsible Gaming page. Please also review our FAQ for answers to common questions about these tools.

criecex reserves the right to apply responsible gaming restrictions to any account where internal monitoring suggests patterns of play that may indicate problem gambling, including but not limited to: significantly increasing deposit frequency, repeated failed attempts to cancel a self-exclusion, or requests to increase deposit limits shortly after a self-exclusion period ends.

Closure by the Player

You may request to close your criecex account at any time by contacting the support team at support at criecex.net. Upon receiving a closure request, criecex will process any pending withdrawal of the remaining account balance to the payment method on record before closing the account. Account closure requests are typically actioned within 2 business days of receipt.

If you are requesting account closure as a responsible gaming measure — rather than a general closure — criecex recommends activating a self-exclusion instead, as this prevents re-registration during the exclusion period and provides a stronger safeguard against resumed play.

Suspension or Closure by criecex

criecex reserves the right to suspend or permanently close any player account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Provision of false, misleading, or unverifiable registration information.
• Failure to complete KYC verification within the requested timeframe.
• Confirmed or suspected fraudulent activity, money laundering, or collusion.
• Confirmed or suspected use of prohibited betting software or exploitation of system errors.
• Receipt of a chargeback or disputed transaction from the player's payment provider.
• Reasonable belief that the account is being operated by a person under the age of 18.
• Court order, regulatory requirement, or law enforcement request.

Where an account is closed by criecex due to a confirmed breach of these Terms, any balance held in the account — including bonus funds and any winnings generated through prohibited conduct — may be forfeited in full. Where a closure is made for administrative or compliance reasons not attributable to player misconduct, any legitimately earned balance will be returned to the player's registered payment method after completion of the applicable verification process.

Dormant Accounts

An account is considered dormant if no login activity is recorded for a continuous period of 12 months. criecex will notify the account holder via the registered email address or mobile number before applying a dormancy status. A monthly inactivity fee, the current rate of which is displayed in the account settings, may be applied to dormant accounts once the dormancy period has commenced. Players may reactivate a dormant account by logging in and completing any outstanding verification requirements.

Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or relating to your use of criecex that cannot be resolved through direct communication with the support team will be subject to the dispute resolution process outlined in the criecex internal complaints procedure, a copy of which is available upon request by emailing support at criecex.net.

criecex's decision on all matters relating to game outcomes, bonus eligibility, account status, and interpretation of these Terms is final, subject to any applicable legal rights you may hold as a consumer.