Responsible Gaming
at criecex

criecex enforces a strict minimum age policy across all services offered on this platform. No individual under the age of 18 may register an account, access real-money games, or engage with any betting or casino product available on criecex. This applies equally to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

Identity and Age Verification

To enforce the 18+ age restriction, criecex conducts Know Your Customer (KYC) verification for all accounts. Before a withdrawal can be processed — and in some cases before a deposit above a set threshold is accepted — players are required to submit a valid government-issued identity document, such as their National Identity Card (NID), that confirms their full legal name and date of birth. Accounts that cannot complete age verification will be suspended until the required documentation is provided.

Underage Play and Refunds

If criecex becomes aware that a player is or was under the age of 18 at any point during which they held an active account, that account will be immediately and permanently closed. Any funds deposited during that period will be returned to the original payment source — be it bKash, Nagad, Rocket, or a bank account — minus any winnings generated during the period of underage play. Winnings accrued while underage are void and will not be paid out under any circumstances.

criecex reserves the right to request age verification documentation at any time during an account's lifecycle, not only at the point of withdrawal. Providing false documents or misrepresenting your age to gain access to the platform constitutes fraud and will be reported to the relevant authorities.

Gambling is intended to be an entertaining leisure activity. For the vast majority of criecex players, it remains exactly that. However, for a small number of individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. criecex takes this risk seriously and provides clear guidance to help players identify warning signs early.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise two or more of these signs in your own behaviour, criecex strongly encourages you to use the self-exclusion or time-out tools available on this platform and to consider seeking professional support.

• Spending more money on gambling than you originally intended, or more than you can comfortably afford.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Borrowing money or selling personal belongings to fund gambling activity.
• Neglecting work, family, or social responsibilities because of time spent gambling.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Hiding your gambling activity from family members, friends, or colleagues.
• Gambling as a way of escaping stress, depression, loneliness, or other negative emotions.
• Repeatedly making unsuccessful attempts to reduce or stop gambling.
• Prioritising gambling deposits over essential household expenses such as rent, utilities, or food.

criecex monitors player activity for patterns that are consistent with problem gambling behaviour. Where our responsible gaming systems flag an account for review — for example, due to rapidly escalating deposit frequency or late-night gambling sessions of extended duration — a member of the criecex team may proactively reach out to that player to check in and offer support. This outreach is offered in a non-judgmental, supportive manner and does not result in account penalties.

Self-exclusion is the most comprehensive player protection tool available on criecex. When you apply a self-exclusion, your account is fully suspended for the duration of the exclusion period. You will not be able to log in, deposit, withdraw, or place bets during this time. All pending marketing communications scheduled for your account will be cancelled immediately upon activation.

Available Self-Exclusion Periods

Returning After Self-Exclusion

For all time-limited self-exclusion periods (1 month through to 1 year), your account will remain suspended until the full exclusion period has elapsed. Requests to reverse a self-exclusion before the period ends will not be actioned under any circumstances. Once the period has ended, you may contact criecex support to request account reactivation. Before reactivation is granted, criecex will conduct a brief wellbeing check to confirm that you are comfortable and in control before resuming play. This process typically takes one business day.

For permanent self-exclusion, account reactivation is not available. Permanent exclusion is irreversible. If you are in serious doubt about your gambling behaviour, criecex recommends choosing the permanent option.

Deposit limits allow you to cap the total amount in BDT that you can add to your criecex account within a defined time window. Setting a deposit limit is one of the most practical ways to ensure your gambling activity stays within a budget that reflects your personal financial circumstances.

How Deposit Limits Work

You may set deposit limits on a daily, weekly, or monthly basis. Limits can be applied to individual payment methods — for example, your bKash wallet, your Nagad account, or your Rocket mobile banking — or to your overall criecex account balance inflow across all methods. The limit type and amount are your choice.

• Daily limit: Maximum total deposits in BDT within any rolling 24-hour period.
• Weekly limit: Maximum total deposits in BDT within any rolling 7-day period.
• Monthly limit: Maximum total deposits in BDT within any rolling 30-day period.

Changing Your Limits

Reducing your deposit limit takes effect immediately upon your request — there is no delay. This ensures that if you decide in a moment of clarity that you need to cut back, the restriction is in place before you can act against that decision.

Increasing a deposit limit is subject to a mandatory 7-day cooling-off period. During those 7 days, your existing lower limit remains in force. This deliberate delay protects you from impulsive limit increases made during a chasing-losses session or a period of heightened emotion. The increase only takes effect after the full 7-day period has passed and no cancellation request has been received.

Loss Limits and Wager Limits

In addition to deposit limits, criecex also supports loss limits (capping how much you can lose within a period) and wager limits (capping the total stake value of bets placed within a period). Both types of limit follow the same asymmetric change rule: reductions are instant, increases require a 7-day cooling-off period. Contact the criecex support team at support at criecex.net to configure any of these limits on your account.

A time-out is a short-term voluntary break from your criecex account. Unlike self-exclusion, a time-out is designed for players who feel they need a temporary pause — perhaps after a losing session, during a stressful period of life, or simply as a regular scheduled break — without permanently or semi-permanently closing their account.

Time-Out Duration Options

• 24 Hours: A one-day break. Account access is suspended from the moment of activation.
• 48 Hours: A weekend break or mid-week pause.
• 7 Days: A full week away from the platform.
• 30 Days: A month-long break. Recommended if you feel gambling is occupying too much of your attention.

During an active time-out, you cannot log in, deposit, or place bets. All scheduled marketing and promotional messages are paused for the duration of the time-out. Your account balance and any pending transactions are preserved and will be accessible again once the time-out period ends.

How to Activate a Time-Out

Time-outs can be activated directly from the Responsible Gaming section of your criecex account settings without needing to contact support. The suspension takes effect within minutes of your selection. If you are unable to access your account settings, contact the criecex support team at support at criecex.net and the time-out will be applied manually within 2 hours of your request.

After Your Time-Out Ends

When a time-out period expires, your account is automatically reactivated. No additional steps are needed from your side. criecex may send you a brief check-in message asking how you are feeling before you resume play. If at the end of a time-out you feel that you still need more time away, criecex encourages you to apply a further time-out or, if the feeling is persistent, to consider a longer self-exclusion period instead.

The following checklist is adapted from widely used responsible gambling assessment frameworks. Read each question honestly and consider how frequently each statement has applied to your gambling behaviour over the past 12 months. If you answer "yes" or "sometimes" to three or more questions, criecex strongly recommends using one of the player protection tools described on this page, or reaching out to the support team for a confidential conversation.

If you feel that gambling is becoming a problem — or if someone close to you is concerned about your gambling behaviour — the most important step is to talk to someone. criecex's support team is available 24 hours a day, 7 days a week, and all conversations relating to responsible gaming are treated with complete confidentiality. There is no judgment and no penalty for raising a concern.

criecex Support Team

Contact the criecex responsible gaming team directly at support at criecex.net. When reaching out about a responsible gaming matter, please mention in your message that you are contacting us regarding responsible gaming — this ensures your message is routed to the appropriate team member and actioned as a priority. Responses to responsible gaming queries are provided within 2 hours during all hours of the day, including weekends and public holidays such as Eid and Victory Day.

What to Expect When You Contact Us

When you contact the criecex responsible gaming team, you can expect a private, supportive conversation. The team member will listen without judgment, explain the protection tools available to you, help you activate whichever tool best fits your situation, and — where appropriate — signpost you toward professional counselling resources. You will not be pressured to return to the platform and you will not receive promotional messages during any period of active concern.

Trusted External Resources

For players who prefer to speak with an independent counselling service, criecex encourages reaching out to qualified mental health or addiction support professionals in your area. Problem gambling is a recognised behavioural health condition, and professional support — whether from a counsellor, a trusted family member, or a support community — can make a significant difference in recovery. criecex does not endorse any specific external organisation by name, but encourages all players in Bangladesh to seek help through whatever channel they feel most comfortable with.

criecex recognises that many players in Bangladesh access the platform via shared mobile devices or home internet connections. If children or young people in your household could potentially access your device, criecex strongly recommends taking the following precautions to ensure the criecex platform remains inaccessible to them.

Practical Steps to Protect Minors

• Never save your criecex login credentials in a browser's password manager on a shared device.
• Always log out of your criecex account fully when you have finished a session on a shared device.
• Enable a screen lock or PIN on your device so that it cannot be accessed by others without your authorisation.
• Consider using device-level parental control software to restrict access to gambling websites for any accounts used by minors on your home network.
• Speak to young people in your household about responsible attitudes to money and the risks associated with gambling, in an age-appropriate way.

Reporting Suspected Underage Access

If you suspect that a minor has accessed or attempted to access the criecex platform — including through your own account — please report this to the criecex support team immediately at support at criecex.net. criecex will investigate the matter promptly and take all necessary protective and corrective steps. Reports of suspected underage access are treated with the highest urgency within the criecex responsible gaming framework.

criecex is committed to ensuring that the criecex platform is used only by adults who have freely and knowingly chosen to engage with gambling as a leisure activity. The protection of minors is a non-negotiable responsibility that criecex takes seriously at every level of its operations.